Privacy Policy

Last Updated: January 26th, 2026

Rainier Plumbing L.L.C. (“Rainier Plumbing,” “we,” “us,” or “our”) operates the website www.rainierplumbingllc.com (the “Site”). This Privacy Policy explains how we collect, use, store, and share information when you visit our Site, request services, communicate with us, or receive emails or text messages from us.

By using our Site or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service or billing address
• Information submitted through contact forms, service request forms, scheduling tools, or chat features
• Communications sent to us by phone, email, text message, or online forms

B. Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• Internet Protocol (IP) address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or search query

This information is used for website functionality, analytics, and improvement purposes.

2. How We Use Your Information

We use your information to:

• Respond to service inquiries and estimate requests
• Schedule, manage, and provide plumbing services
• Communicate with you regarding appointments, reminders, service updates, invoices, or follow-ups
• Send transactional and administrative communications
• Send marketing or promotional communications (where permitted by law)
• Improve our website, services, and customer experience
• Maintain security, prevent fraud, and comply with legal obligations

3. Email and Text Message Communications

Email Communications

If you provide your email address, we may send you:

• Transactional or service-related emails (such as appointment confirmations, service reminders, invoices, or follow-ups)
• Marketing or promotional emails (such as service reminders, seasonal offers, newsletters, or announcements), where permitted

You may opt out of marketing emails at any time by clicking the “unsubscribe” link included in those emails. Transactional or service-related emails may still be sent as necessary.

Text Message (SMS) Communications

If you provide your phone number, you may receive text messages from us, including:

• Appointment confirmations and reminders
• Service notifications or updates
• Follow-up communications
• Marketing or promotional messages, where permitted

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to any message. Opting out of marketing texts does not affect transactional or service-related messages necessary to fulfill your requests.

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

• Service providers and vendors, such as scheduling software, customer relationship management (CRM) systems, email and SMS providers, payment processors, and website hosting providers (including platforms such as Housecall Pro or an in-house CRM)
• Analytics providers, such as Google Analytics, for aggregated website usage insights
• Legal or regulatory authorities, when required by law
• Business transfers, in connection with a merger, sale, or transfer of assets

All service providers are required to protect your information and use it only for authorized business purposes.

5. Cookies and Analytics

We use cookies and similar tracking technologies to:

• Operate and maintain the Site
• Analyze website traffic and usage
• Improve performance and user experience

We may use third-party analytics services such as Google Analytics, which collect information in an aggregated, non-identifiable form.

You can control or disable cookies through your browser settings. Disabling cookies may limit certain features of the Site.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

8. Children’s Privacy

Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

9. Third-Party Websites and Services

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Your interactions with those websites are governed by their own privacy policies.

10. Do Not Track Signals

Some browsers offer a “Do Not Track” feature. At this time, we do not respond to Do Not Track signals.

11. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. To make a request, please contact us using the information below.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Rainier Plumbing L.L.C.
Website: https://www.rainierplumbingllc.com
Email: legal@rainierplumbingllc.com
Phone: (360) 764-5660

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site indicates acceptance of the revised policy.